We strive to provide a seamless and satisfactory learning experience for all our users, including those who have purchased our paid courses. We understand that circumstances may arise where a refund or return is necessary. Please review our comprehensive refund and return policy below:
1. Refund Eligibility:
– Refunds are applicable only to users who have purchased paid courses on our platform.
– Refunds can be requested within 5 working days from the date of purchase.
2. Refund Process:
– To request a refund, users must contact our customer support team info@socialbambam.com and provide the necessary details, including the order number and reason for the refund.
– Our customer support team will review the request and respond within three business days.
– If the refund is approved, the refund amount will be processed using the original payment method within three business days.
3. Refund Criteria:
– Refunds will be considered under the following circumstances:
a. Technical Issues: If a user encounters significant technical issues that prevent them from accessing or completing the course.
b. Dissatisfaction: If a user is dissatisfied with the course content or delivery, provided that the user has completed less than 5% of the course.
c. Duplicate Purchase: If a user accidentally purchases the same course multiple times.
4. Non-Refundable Situations:
– Refunds will not be granted under the following circumstances:
a. Course Completion: If a user has completed more than 5% of the course.
b. Change of Mind: If a user simply changes their mind or no longer wishes to continue with the course.
c. Failure to Meet System Requirements: If a user fails to meet the minimum system requirements necessary to access the course.
5. Return Policy:
– As an eLearning platform, we do not have a physical product return policy. However, if a user encounters any issues with accessing or downloading course materials, our customer support team will provide assistance to resolve the problem promptly.
Please note that this refund and return policy is subject to change at our discretion. We recommend reviewing this policy periodically for any updates or modifications.
If you have any further questions or require assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team at +2348085159666.
We are here to help and ensure your satisfaction on our platform.
